ZS Clean LLC – Terms of Service

• Applicability: These Terms apply to all customers and all service engagements with ZS Clean LLC, whether arranged via our website, online booking platform, phone, email, or any other method of communication. Every booking or use of our services constitutes acceptance of this agreement.

• Services Provided: ZS Clean LLC offers professional car detailing and related services. We will perform the services with reasonable skill and care. While we strive for excellent results, specific outcomes may vary depending on your vehicle’s condition (for example, some stains or odors may not be completely eliminated). No specific result is guaranteed, and by using our service you understand and accept that some limitations may exist.

• Customer Responsibilities: Before we begin a detailing service, you are responsible for removing all personal belongings, valuables, and fragile items from your vehicle. This helps prevent any loss or damage to those items and allows us to work effectively. We are not responsible for any loss or damage to personal items left in the vehicle during service. Additionally, please ensure we have a safe, accessible area to perform the service (for mobile services, a legal parking space or your driveway) and that the vehicle is in a condition suitable for detailing (e.g., no extreme hazards or biohazards unless disclosed and agreed upon).

• Right to Refuse Service: ZS Clean LLC reserves the right to refuse or cancel services at our discretion. This can occur, for example, if a vehicle’s condition poses a safety or health risk, if the location is unsafe or not feasible, or if a customer engages in inappropriate, abusive, or harassing behavior. In such cases, we may terminate the appointment. If payment was made in advance for a refused service, we will issue an appropriate refund for work not performed, but we shall not be liable for any additional costs, losses, or damages resulting from the refusal or cancellation.

• Changes to Terms: We may update or modify these Terms from time to time. When we do, we will post the revised Terms on our website with a new “Last Updated” date and/or otherwise notify customers of the changes. The Terms in effect at the time of your booking will govern that service. Continued use of our services after any changes to the Terms constitutes your acceptance of those changes.

• Payment Terms: Payment in full is due upon completion of the car detailing service, unless otherwise specified by us in writing (for example, via an invoice with a different due date). We accept various forms of payment, including cash, credit/debit cards, and other electronic payment methods (subject to availability). If a credit card is kept on file (for example, through our booking system), you authorize us to charge that card for the agreed service price and any additional fees incurred (if applicable).

• Late or Non-Payment: If you fail to pay the amount due for the services provided, ZS Clean LLC reserves the right to pursue all legal remedies to collect the debt. This may include using a collections agency or initiating legal action against you to recover the owed amount. You agree that if such action is necessary, you will be responsible for all costs of collection, including reasonable attorneys’ fees, court costs, and related legal expenses, to the extent permitted by law.

• Deposits & Cancellation Fees: At this time, ZS Clean LLC does not generally require a deposit to schedule standard detailing services, and we do not impose a formal cancellation fee for most appointments canceled with reasonable notice. However, we reserve the right to introduce deposit requirements or cancellation fee policies in the future to protect our business from last-minute cancellations or no-shows. If we implement such policies, they will be clearly communicated to you at the time of booking and reflected in an updated version of these Terms. We encourage customers to give us at least 24–48 hours notice if you need to cancel or reschedule an appointment as a courtesy, even though no fee is currently charged.

• Chargebacks and Disputes: You agree to contact ZS Clean LLC to attempt to resolve any payment disputes or billing issues in good faith before initiating a chargeback with your credit card provider or taking legal action. We are committed to working with you to address any concerns. Unauthorized chargebacks for valid services rendered may be pursued as unpaid debts subject to collection and legal action as described above.

• Use of Customer Information: ZS Clean LLC values your privacy. Any personal information you provide to us (such as your name, phone number, email address, and vehicle information) will be used solely for business purposes related to providing our services and improving customer experience. We do not sell or rent your personal information to third parties for their own marketing or any other purposes.

• Consent to Marketing Communications: By providing your contact information and using our services, you agree that ZS Clean LLC may send you service-related communications (such as appointment confirmations, reminders, and invoices) via email, text message, or phone call. With your permission, we may also send occasional marketing or promotional messages about specials, new services, or other updates we think may interest you. These communications could be in the form of emails, newsletters, SMS/text messages, or phone calls. We will only send you marketing communications if you have opted in through our website, booking process, or other explicit consent.

• Opt-Out Rights: If you choose to subscribe to our marketing communications, you have the right to opt out at any time. You can opt out by clicking the “unsubscribe” link in an email, replying “STOP” to a promotional text message, or contacting us directly with your request. Once you opt out, we will remove you from our marketing distribution list. Please note: Opting out of marketing or newsletter communications will not prevent ZS Clean LLC from contacting you directly about your scheduled services, appointments, or any issues relating to your past services. We retain the right to call, text, or email you individually for non-marketing purposes, such as scheduling matters, service follow-ups, feedback requests, billing issues, or resolving any concerns you have raised.

• No Third-Party Marketing: We will not share your personal contact information with other companies for their marketing purposes. Any marketing communication you receive will come directly from ZS Clean LLC. Your consent to receive marketing is voluntary and not a condition of service – you can receive car detailing services from us even if you choose not to receive promotional messages.

• Insurance Coverage: ZS Clean LLC is fully insured through Thimble General Liability Insurance to give our customers peace of mind. Our general liability insurance policy provides coverage up to the policy limits (typically at least $1,000,000 per occurrence) for certain accidental damages or injuries that may occur in the course of our operations. This means that if – in the unlikely event – our detailing service directly causes damage to your property or injury to you or another person, our insurance can cover the costs of such valid claims (up to the coverage limit). For example, our insurance is designed to cover scenarios like accidental damage to your vehicle’s interior or exterior caused by our staff or equipment, or a slip-and-fall injury that might happen during the service due to our negligence. We will provide a certificate of insurance upon request to verify our coverage.What Is Covered: Our general liability insurance policy covers third-party bodily injury and property damage arising from our services. In practical terms, this includes:
  • Accidental injuries to persons (other than our employees) that occur as a result of our work. (For instance, if a bystander or you are injured due to an accident involving our equipment or processes, and we are found at fault.)
  • Accidental damage to property belonging to the customer or a third party caused by our services. (For example, if we accidentally scratch or damage a part of your vehicle that was in good condition, or we spill a chemical that stains your driveway.)
  • Related legal defense costs in the event a covered claim leads to legal action. (Our insurance would help cover attorney fees and court costs if someone brings a claim against us for a covered incident.)
  Exclusions and Limitations: While our insurance provides broad protection, there are limits to what is covered. Not every potential loss or scenario is within the scope of our policy. Some important exclusions and situations where coverage would not apply include:
  • Pre-existing Damage or Conditions: We are not responsible for repairing or compensating for damage that already existed on your vehicle or property before we serviced it. Our insurance will not cover claims for pre-existing scratches, dents, mechanical issues, or other conditions that were not caused by our service. We thoroughly inspect the vehicle with you (and may take photos) before starting; any existing damage will be noted, and you agree that we are not liable for those pre-existing issues.
  • Personal Items: Our insurance does not cover loss or damage to personal belongings left in your vehicle. As noted in General Terms, please remove valuables and personal items prior to service. You agree that ZS Clean LLC is not liable for any missing or damaged personal items left in the vehicle.
  • Consequential Damages: Our coverage (and our liability generally) is limited to direct damage or injury. We are not responsible for indirect or consequential damages such as lost income, lost use of your vehicle, alternative transportation costs, diminished value of your vehicle, or any other incidental losses that might result from an incident (for example, if you cannot use your car for a period of time after a mishap). Those types of losses are not covered by our insurance and are disclaimed by us to the fullest extent permitted by law.
  • Mechanical or Electrical Failures: Unless directly caused by our negligence (for example, we directly damage an electrical component while cleaning it), we are not responsible for mechanical or electrical problems that might occur during or after a detailing service. Common issues like battery drainage or alarm malfunctions can sometimes happen coincidentally during detailing (e.g., doors left open or lights on for an extended period), but if they are not due to our negligence or misuse, they are not covered by our policy. We take precautions to avoid such issues (like periodically running the car if needed), but ultimate responsibility for your vehicle’s mechanical/electrical condition remains with you.
  • Unforeseeable or External Events: Any damage or incident that results from circumstances outside of our control (for example, natural disasters, acts of God, or unexpected events at the service location) may not be covered by our insurance. Similarly, if a third party (not associated with us) causes damage during our service (for example, another driver hits the vehicle while we are working), that would typically be outside our insurance scope (it would fall under that third party’s responsibility).
  • Customer Instructions: If you insist on a particular service or request that goes against our standard procedures or advice (for instance, using a specific chemical or technique that we warn could be risky) and damage results, we may not be held fully liable. We will either refuse unsafe requests or require you to acknowledge the risk. Our insurance may not cover damages that arise from your explicit direction contrary to our guidance.
  Process for Damage Claims: In the rare event that your vehicle or property sustains damage during our service, or you suffer an injury, please inform us immediately or as soon as possible (preferably within 24–48 hours) after the service. We will document the situation and investigate the claim promptly. If the damage is potentially covered by our insurance, we will initiate a claim with our insurance provider and communicate with you throughout the process. You agree to cooperate as needed in any insurance claim investigation (providing information, photos, statements, etc.). Our goal is to resolve any such issues fairly and efficiently.Limitation of Liability: To the fullest extent permitted by law, ZS Clean LLC’s total liability for any claims arising from our services or these Terms (including liability for negligence) shall not exceed the amount you paid for the specific service in question. In plain language, if something goes wrong that is our fault, our responsibility to you will be capped at the price you paid for the detailing service, except if and to the extent our insurance covers additional amounts. Under no circumstances will ZS Clean LLC or its owners, employees, or agents be liable for any indirect, special, or consequential damages (such as loss of vehicle use, loss of time, inconvenience, or other incidental losses) even if advised of the possibility of such damages. This limitation is a fundamental part of the bargain between you and us, and it applies to any and all claims including breach of contract, warranty, tort (including negligence), or any other legal theory.

• We at ZS Clean LLC are committed to customer satisfaction. If you have any concerns or are dissatisfied in any way, we encourage you to contact us so we can try to resolve the issue informally and quickly. However, if a dispute does arise that cannot be resolved through our customer service, the following terms will apply:
  
  • Arbitration Agreement: Except for disputes that qualify for small claims court (as noted below), you and ZS Clean LLC agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the services we provide exclusively by final and binding arbitration. This includes any claims against our employees or agents, and any claims regarding the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitration will be administered by a neutral arbitration organization (such as the American Arbitration Association, “AAA”) under its Commercial Arbitration Rules (or Consumer Arbitration Rules, if applicable), or by another established alternative dispute resolution provider mutually agreed upon. The arbitration shall take place in San Diego, California, unless you and ZS Clean LLC agree to a different location.
  • Small Claims Option: As an alternative to arbitration, either you or ZS Clean LLC may opt to pursue an eligible claim in small claims court in San Diego County, California, if the claim falls within the small claims court’s jurisdictional limits. If a claim is filed in small claims court, it will be resolved under the small claims court rules and not by arbitration.
  • Individual Claims Only: You and ZS Clean LLC each agree that all disputes will be resolved on an individual basis only, and not as part of any class, collective, or representative action. Neither party shall join or consolidate the claims of multiple persons, or proceed as a representative of a class, in any dispute concerning these Terms or our services. The arbitrator (or small claims judge) shall have authority to resolve only individual claims between you and us.
  • Arbitration Procedures and Fees: In any arbitration initiated under this section, both parties will have the opportunity to present evidence and arguments to the appointed arbitrator. The arbitrator will issue a written decision with the findings and conclusions. The arbitrator’s decision will be final and binding, subject to any limited rights of appeal provided by the Federal Arbitration Act. Each party will bear its own attorneys’ fees and costs in the arbitration, unless the arbitrator or applicable law provides otherwise. Administrative costs and arbitrator fees will be allocated according to the arbitration provider’s rules; however, we will not require you to pay any fees in excess of what a court filing would cost. If the cost of initiating arbitration exceeds the cost of filing a lawsuit, ZS Clean LLC will pay the excess. (For example, if an arbitration filing fee is higher than a court filing fee, we will cover the difference to ensure that the arbitration requirement is not cost-prohibitive to you.)
  • Exceptions: Nothing in these Terms shall prevent you from bringing issues to the attention of federal, state, or local agencies. You have the right to report any grievances to such authorities, and if the law allows, they can seek relief against us on your behalf. Also, any dispute that by law cannot be subject to arbitration (in spite of this agreement) may be resolved in court as appropriate. Additionally, disputes concerning intellectual property rights or claims of unauthorized use of intellectual property (although unlikely in the context of car detailing services) may be brought directly in court and are not required to be arbitrated.
  • Waiver of Jury Trial: By agreeing to arbitration and the small claims option above, both you and ZS Clean LLC waive the right to a trial by jury or to participate in a class action for any dispute related to these Terms or our services. This waiver is a material inducement for both parties to enter into this agreement to arbitrate.
  • Severability of Dispute Terms: If any portion of this Dispute Resolution section is found to be unenforceable or invalid, that portion shall be severed or modified to the minimum extent necessary, and the remainder of this section shall continue to be enforceable. However, if the class-action waiver above is found unenforceable, then this entire Dispute Resolution section shall be null and void.
  (For clarity, this Dispute Resolution section does not apply to small matters you might bring in small claims court, as noted, but for any larger disputes it sets the procedure.)

• • Customer Privacy: Protecting your privacy is important to us. Except as provided in Section 3 (Marketing & Communication) or as required to perform services (for example, sharing your address with our detailer for a mobile appointment) or to comply with law, ZS Clean LLC will keep your personal information confidential. We do not publish or disclose your personal details publicly. Any sensitive information you provide (such as keys or security codes for vehicle access) will be handled with care and used only for the intended purpose of completing the service.
  • Business Information Privacy: ZS Clean LLC is a locally owned business, and we maintain certain private information for security and personal safety. We do not disclose personal business addresses or sensitive business information online. For example, if our business operates from a home office or another non-public location, we will not publicly list that address on our website or marketing materials. Our official mailing address or registered business address will be provided to customers on invoices, receipts, or upon request when appropriate, but we reserve the right to keep specific operational details (such as storage locations, personal addresses of owners/employees, financial information, or supplier details) confidential. This policy is in place to protect the safety and privacy of our staff and the integrity of our operations.
  • Confidentiality: Any information that you provide to us which is marked or understood to be confidential (for example, gate codes for a gated community, alarm instructions, or personal data) will be kept confidential and used only for the purpose of delivering our services to you. Likewise, we ask that you treat any non-public information about our business that you might learn (such as pricing arrangements not generally advertised, or any proprietary processes) as confidential and not disclose it to others.
  • Privacy Policy: For more details on how we collect, use, and protect personal information, please refer to our Privacy Policy (if available on our website). In the event of any conflict between these Terms and any standalone Privacy Policy provided by ZS Clean LLC regarding personal data handling, the Privacy Policy will govern for those privacy-specific matters.

• • This agreement and any services provided by ZS Clean LLC shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. In addition, local laws and regulations of San Diego County, California (where our business is based) will apply to the extent those local laws are relevant.
  • Subject to the Dispute Resolution terms above, any legal action or proceeding arising out of or relating to these Terms or our services that is permitted to be brought in a court of law (for example, a lawsuit filed if the arbitration agreement is deemed unenforceable, or an action to enforce an arbitration award, etc.) shall be brought exclusively in the state courts located in San Diego County, California, or the federal court for the Southern District of California. Both you and ZS Clean LLC consent to the personal jurisdiction of such courts and waive any objections to venue in those courts.

a. Customer-Initiated Changes: If a customer requests modifications to the standard service packages—such as adding or removing specific services—or seeks discounts not originally offered, ZS Clean LLC will assess the feasibility of accommodating such requests. Any agreed-upon changes will be documented in writing.

b. Impact on Service Quality: Customers should understand that altering the standard service packages or availing of discounts may result in variations from the typical service outcomes. ZS Clean LLC does not guarantee that customized or discounted services will meet the same expectations or deliver the same results as our standard packages.

c. No Warranty on Modified Services: Services rendered under modified terms or discounted rates are provided "as is." ZS Clean LLC disclaims any warranties, express or implied, regarding the quality, completeness, or results of such services.

d. Pricing Adjustments: Any changes to the service scope may lead to adjustments in pricing. ZS Clean LLC will communicate any revised costs to the customer for approval before proceeding with the service.

By booking or using any service provided by ZS Clean LLC, you acknowledge that you have read these Terms of Service and agree to abide by them. Thank you for choosing ZS Clean LLC for your car detailing needs. We appreciate your business and look forward to providing you with excellent service.