ZS Clean LLC Privacy Policy

We may collect various types of information from and about you in the course of our business, including:

• Personal Information You Provide: When you book a cleaning service or contact us, you may provide personal details such as your name, email address, phone number, service address, payment information, and any other information you choose to give us. This also includes information you provide through our scheduling software (Zenbooker) or payment processor (Stripe) when making a booking or payment.

• Usage Data: We collect certain information automatically when you interact with our website or online booking platform. This may include your IP address, browser type, device identifiers, pages viewed, dates/times of access, and referring website. We may use cookies or similar tracking technologies to collect this data in order to remember your preferences and enhance your experience. (See Third-Party Disclosures regarding analytics and advertising cookies.)

• Payment Information: If you make purchases or bookings through our site, your payment card details are processed by our third-party payment processor (Stripe). We do not store your full credit card numbers on our own servers; Stripe handles and secures this sensitive financial information on our behalf. (See Technical Security Measures for more on Stripe’s security.)

We collect this information to provide you with our cleaning services, process transactions, communicate with you, improve our services, and for other legitimate business or legal purposes described in this Policy. We do not knowingly collect sensitive personal information (such as Social Security numbers or health data) or any information from children under 13 without parental consent.

ZS Clean LLC may use the personal information we collect for purposes including:

• Providing and Improving Services: To schedule and fulfill your cleaning services, process your payments, send service confirmations and receipts, and ensure quality service. We also use data to personalize your experience and improve our offerings (for example, by analyzing feedback or usage patterns).

• Communication: To communicate with you about your appointments, respond to inquiries, provide customer support, and send important updates or administrative messages (such as changes to our terms or this Privacy Policy).

• Marketing (with Opt-Out Option): To send you promotional materials or offers about our services that we believe may interest you. You have control over marketing communications – if you prefer not to receive these, you may opt out as described in the Customer Rights & CCPA Compliance section below (e.g. using the “unsubscribe” link in emails or contacting us directly). We will not send you marketing texts or calls without any required consent, and you can request to be placed on our “Do Not Contact” list at any time.

• Analytics and Personalization: To analyze website traffic and user behaviors on our site (via third-party analytics tools) in order to understand our customer base and improve the functionality and content of our website. We may also use cookies to remember your preferences (such as your location or past services) and provide a more tailored experience

• Legal and Security: To enforce our terms of service, to protect our rights and property or the rights and safety of our customers or others, and to comply with applicable law or legal process. For example, we may use your information to detect and prevent fraud, security incidents, or other malicious activity.

We will not use your personal information for materially different, unrelated, or incompatible purposes without updating this Privacy Policy or obtaining your consent.

We take the security of your personal information seriously and implement strict measures to safeguard it. ZS Clean LLC maintains administrative, technical, and physical security controls designed to protect your data against unauthorized access, disclosure, or alteration. For example, our website and booking forms are protected by encryption technology, and we restrict access to personal data only to employees or contractors who need it to perform their job duties. We also use reputable third-party service providers (such as Stripe for payments and Zenbooker for bookings) that are committed to robust data security standards. These providers undergo their own security audits and comply with industry-standard security regulations to help ensure your information remains safe.

Despite our rigorous efforts, we cannot guarantee that data transmissions or storage systems are 100% secure. You acknowledge that no method of transmitting or storing data can be guaranteed to be perfectly secure or impenetrable. Accordingly, ZS Clean LLC is not responsible for personal information breaches that occur outside of our control. This includes, for example, unauthorized access to your information that results from your own actions, the compromise of other networks or devices that you use, or attacks on third-party systems that we do not manage. We will, however, promptly notify affected users and take all appropriate steps in the event of any data breach within our control. By using our services, you accept the inherent risks of data transmission over the internet and agree that ZS Clean LLC will not be liable for security incidents beyond our reasonable control. (Nothing in this Policy is intended to limit any rights you may have under data breach laws.)

We believe in transparency and giving you control over your personal information. Depending on your jurisdiction (and in particular if you are a California resident under the California Consumer Privacy Act “CCPA”), you have certain rights regarding the personal information we collect about you. ZS Clean LLC extends many of these rights to all our customers, regardless of location, so that you can have peace of mind about your data. These rights include:

• Opt-Out of Marketing Communications: You have the right to opt out of receiving marketing emails, texts, or newsletters from us. You can exercise this right at any time by clicking the “unsubscribe” link at the bottom of our promotional emails or by contacting us at our support email (listed in the Contact Us section). Once we process your opt-out request, we will stop using your email or phone number for non-essential promotional communications. (Please note: we may still send you transactional or service-related messages, such as appointment confirmations or invoices, as these are not marketing communications.)

• Access to Your Information (Right to Know): You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the sources of that information, the business purpose for collection, the categories of third parties with whom we share it, and the specific pieces of information we hold about you. Upon a verified request, we will provide you with the relevant information in a portable and readily usable format (to the extent required by law).

• Request Copies of Data: Related to the right above, you may request a copy of the personal data you have provided to us or that we maintain about you. We will provide this data to you electronically (for example, via email or secure download) in a commonly used format, subject to verification of your identity.

• Right to Correct Inaccurate Information: If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request that we correct or update it. You may also dispute any information you believe is inaccurate. We encourage you to first correct certain information on your account profile if you have an online account with us (e.g. update your contact details), or you can contact us to make the correction. We will honor such requests where required by law and will inform you when the information has been updated.

• Right to Delete Personal Information: You have the right to request deletion of the personal information we have collected from you and retained, subject to certain exceptions (for example, we may retain information as required by law, or for internal business purposes such as completing a transaction you’ve requested or detecting security incidents). If no such exception applies, upon confirming your verifiable deletion request, we will delete (and direct our service providers to delete) your personal information from our records. Please note that once your data is deleted, it cannot be recovered – if you later decide to use our services again, you would need to create a new account/profile as we will have no record of your previous account.

• Right to Opt-Out of Sale of Personal Information: ZS Clean LLC does not sell your personal information to third parties for monetary value. In the event we ever consider “selling” personal data (as defined by the CCPA or similar laws), we will provide required notices and opt-out mechanisms. Because we do not sell data, this right may not apply except to the extent our use of certain advertising cookies could be considered a “sale” under CCPA’s broad definitions. We honor browser do-not-track signals and cookie opt-outs for advertising where applicable.

• Right to Non-Discrimination: We will never discriminate or retaliate against you for exercising any of the privacy rights described herein. This means we will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights. If you have any concerns about any perceived differential treatment, please let us know.

Exercising Your Rights: To exercise any of the rights above, please submit a request to us using the contact information in the Contact Us section below. For example, you may email us or send a written request specifying the right you wish to exercise (e.g., “CCPA Data Access Request” or “Deletion Request”). Verification: For your protection, we will need to verify your identity before fulfilling certain requests (such as access or deletion requests). We may ask you to provide additional information to confirm that you are the person (or an authorized agent of the person) whose data is the subject of the request. Any information gathered for verification will only be used for that purpose. We will respond to your request within the timeframe required by applicable law (generally within 45 days for CCPA requests, with the possibility of a lawful extension if necessary, of which you would be notified). Requests that are manifestly unfounded, excessive, or repetitive may be refused or subject to a reasonable fee, as permitted by law.

ZS Clean LLC does not share your personal information with third parties for their independent marketing purposes without your consent. However, we do disclose or share personal data in certain circumstances to run our business, comply with the law, and serve you better. Below we describe when and how your data may be shared with third parties:

• Service Providers and Business Partners: We use trusted third-party companies to perform functions and services on our behalf, and it may be necessary to share some personal information with them to fulfill the purposes described in this Policy. This includes:
  • Payment Processing: We share your necessary details with Stripe, our payment processor, to charge your credit or debit card for services. Stripe processes your payment information securely and complies with strict data security standards (see Technical Security Measures below). We do not store your sensitive card data on our own systems; Stripe handles that information.
  • Online Booking and Scheduling: We utilize Zenbooker as our scheduling software. When you book a service, the details you provide (such as name, contact info, address, and requested services) are stored in Zenbooker’s system so that we can manage appointments and communicate with you. Zenbooker is a third-party platform that operates under its own privacy and security practices; however, we have ensured that they also use appropriate safeguards to protect your data (including encryption and secure hosting).
  • Analytics: We may use analytics tools like Google Analytics to collect information about how users interact with our website (e.g., which pages are visited, for how long, etc.). These analytics providers may use cookies or similar technologies to gather usage data. This information helps us improve our website and services. The data shared with analytics providers generally does not include directly identifiable information like your name or contact details, but it may include IP addresses or device identifiers. You can often opt out of Google Analytics by using a browser add-on, and you can control cookie preferences through our site or your browser settings.
  • Advertising Partners: We may share limited data with advertising platforms (such as Google Ads or social media networks like Facebook/Instagram) to serve ads to you and others about our services. For example, we might upload a list of customer email addresses to a platform to create targeted advertising audiences, or use tracking pixels that tell us if you visited our site from an ad. These platforms are not allowed to use your data for their own purposes beyond providing our advertisements. If we engage in remarketing or targeted advertising, we will do so in compliance with applicable laws and offer any required opt-outs.
  • Other Vendors: We might also share information with other vendors who assist us in business operations, such as IT support, email/message delivery services, or customer relationship management software. In all cases, these service providers are bound by appropriate confidentiality and data protection agreements, meaning they can only use your information to provide services to us and not for other purposes.
• Legal Compliance and Protection: We may disclose personal information when required by law or when we have a good-faith belief that such disclosure is necessary to: (i) comply with a legal obligation, valid subpoena, court order, or governmental request; (ii) enforce our contracts and terms, including investigating any potential violations; (iii) address fraud, security, or technical issues; or (iv) protect our rights, property, and safety, or that of our customers, employees, or others. If we receive a lawful request for information (for example, as part of a law enforcement investigation), we may be compelled to share certain data to comply with that request. We will whenever possible inform you of such requests unless prohibited by law.

• Business Transfers: In the event that ZS Clean LLC is involved in a business transaction such as a merger, acquisition by another company, sale of all or a portion of assets, or a financing or restructuring of our business, your personal information may be disclosed to third parties as part of the due diligence process or transferred to the acquiring entity as one of the transferred assets. If such a transfer occurs, your personal information will remain subject to the protections of this Privacy Policy (unless you are notified otherwise and consent to any new terms). Similarly, if we ever transition to bankruptcy or receivership, personal information could be considered an asset and sold or transferred to third parties in accordance with applicable law.

• With Your Consent: In situations other than those described above, if we need to share your information with a third party, we will do so only with your consent. For example, if you request that we share your information with a partner company or authorize a testimonial including your information to be posted publicly, we would only do so with your explicit consent.

Please note that when your personal information is shared with a third-party service provider, we contractually require them to protect your data and to use it only for the services they provide to us. However, their treatment of your information is also governed by their own privacy policies (for example, any data processed by Stripe or Zenbooker will also be handled according to their privacy terms). We encourage you to review the privacy policies of those providers if you want more information on how they manage personal data.

ZS Clean LLC does not sell or rent personal information to third parties for money. We also do not disclose personal information to third parties for their direct marketing purposes unless you have separately consented to such disclosure. If you have any questions about third-party data sharing, you can always contact us for more information

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• We maintain a high standard of technical security measures to protect the personal information we hold, and we choose partners that do the same. Below are some of the key security practices in place:
  • Encryption in Transit: All data entered on our website or through our online booking forms is transmitted securely using Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption. You can verify this by looking for the “https” and padlock symbol in your browser’s address bar when interacting with our site. Encryption in transit helps ensure that your information (such as contact details or login credentials) cannot be intercepted or read by unauthorized parties while it travels over the internet.
  • Encryption at Rest: We, and our third-party providers, protect stored personal data using strong encryption algorithms. For example, any sensitive payment information you provide is encrypted and stored with AES-256 encryption, a robust industry-standard cipher ​chaparralice.com. Stripe, our payment processor, encrypts all credit card numbers at rest with AES-256 and uses tokenization to avoid ever exposing actual card numbers within our own systems​
  docs.stripe.com
  • . Similarly, Zenbooker’s databases and our cloud storage utilize encryption to secure personal data when it is stored on disk. These measures ensure that even if our data storage were accessed improperly, the information would be unreadable without the proper decryption keys.
  • PCI-DSS Compliance: Stripe is certified as a PCI Service Provider Level 1, which is the highest level of payment data security certification in the industry​ docs.stripe.com. This means Stripe adheres to the Payment Card Industry Data Security Standard (PCI-DSS) and undergoes rigorous audits to keep your payment information secure. We only use payment gateways and processors that meet PCI-DSS requirements. Our booking software (Zenbooker) also follows PCI-DSS guidelines and does not store full credit card data without proper encryption and security controls​
  chaparralice.com
  • . By using such compliant services, we ensure that your financial data is handled with care and according to established safety standards.
  • Network and Application Security: Our website hosting and the systems used by our providers employ firewalls, intrusion detection systems, and other safeguards to prevent unauthorized access. We keep our software platforms and dependencies up-to-date with security patches. Zenbooker, for instance, runs on secure cloud infrastructure with controls in place to prevent unauthorized external access. Our providers regularly test and monitor their systems for vulnerabilities.
  • Access Controls and Training: Within ZS Clean LLC, we limit access to personal information strictly to personnel who need it to perform their duties (for example, customer service or scheduling staff). All employees and contractors are required to follow confidentiality obligations and are trained on data privacy and security best practices. Our third-party providers likewise restrict access to your data to authorized personnel only.
  • Data Backup and Recovery: We (or our service providers) routinely back up critical data in secure, encrypted form to prevent data loss. In case of any system failure or data corruption, these backups allow for recovery while still maintaining protections on the data.
  • Monitoring and Testing: We monitor our systems for possible vulnerabilities and attacks. If any suspicious activity or potential security issue is detected, we act swiftly to investigate and resolve it. Stripe and Zenbooker also have dedicated security teams and 24/7 monitoring to detect fraud or breaches. Moreover, they employ third-party audits and certifications to test their security on an ongoing basis.
  While we employ these and other advanced measures to protect your information, we reiterate that no security system is foolproof. We therefore urge you to also take precautions when using our services: protect your account credentials, use strong passwords, and notify us immediately if you suspect any unauthorized activity on your account. If you have questions about the security of our website or systems, feel free to reach out using the contact information below.

Retention Period: ZS Clean LLC retains customer personal data for as long as it is necessary to fulfill the purposes for which we collected it, unless a longer retention period is required or permitted by law. In many cases, we retain your information indefinitely until you instruct us to delete it. This indefinite retention is to accommodate returning customers (so you won’t have to re-enter information each time you use our services) and to maintain records of our transactions for business, legal, or tax purposes. For example, we may keep records of the services you purchased and payment transactions in order to maintain accurate financial and service history. Rest assured, we will not keep your personal data for longer than is reasonable or appropriate, and we store it securely for as long as it is retained.

Deletion of Data: You have the right to request that we delete your personal information, as noted in Customer Rights & CCPA Compliance. Upon receiving and verifying a deletion request from you, we will remove or anonymize your personal data in our active databases. Once your data is deleted, it cannot be recovered. This means that if you decide to use our services in the future, you will need to create a new account or provide your information again as we will have no retained record of your profile. We will also direct any relevant third-party service providers (such as Stripe or Zenbooker) to delete your information from their records where required. However, please note that we may retain minimal information as necessary to: (i) comply with legal obligations or resolve disputes (for example, we might keep a record of your deletion request or certain transaction details for auditing/accounting requirements), or (ii) enforce our agreements. Any such retained data will continue to be protected under the terms of this Privacy Policy.

Verification and Process for Deletion Requests: To protect your privacy, any customer requesting deletion of their data must undergo a verification process (as described in Customer Rights & CCPA Compliance). This is to ensure that the person making the request is actually you (or your authorized agent) and to prevent unauthorized individuals from deleting information that is not theirs. Verification may involve confirming information that only the real account holder would know or using other identity verification methods. Once verified, we will proceed with the deletion and confirm with you when it has been completed. We aim to complete verified deletion requests within the timeframe required by law (usually within 45 days, subject to extension where permitted). There is no fee for processing a deletion request. If we cannot comply with your deletion request due to a legal exception, we will inform you of the reason (e.g., certain data cannot be deleted because it is needed to complete a transaction you initiated or to comply with a legal obligation) and will only retain the data for that necessary purpose.

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this Policy. If changes are significant, we may also provide a more prominent notice (such as by posting a notice on our website or emailing customers). Your continued use of our services after a Privacy Policy update indicates your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we are protecting your informatiom.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, or if you wish to exercise your privacy rights (such as access or deletion requests, or opting out of marketing), please contact us using the information below:

ZS Clean LLC
Email: zscleansandiego@gmail.com
Phone: (760) 802-0086

We will be happy to assist you and will respond to any privacy-related requests or questions as soon as reasonably possible. Your trust is important to us, and we are committed to addressing any issues and fulfilling your rights under this Policy. Thank you for choosing ZS Clean LLC for your cleaning needs.

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